Browse the questions and answers below or download a printable version in Adobe Acrobat PDF format.

Q. Why doesn't my computer turn on?
A. If the two small lights on the front panel are not on, it's probably because power isn't getting to the computer. Check to see if the power switch on the back of the computer just below the AC power cord port is turned on. Also make sure the power cord is plugged into a working AC wall outlet or surge protector. A faulty wall outlet or a sudden power failure could also have caused a power failure. If you've experienced a power failure, unplug your AC power cord, wait 10 seconds, reconnect the power cord, and press the power button.

Q. Why isn't my keyboard working?
A. Check to ensure that the keyboard cable is connected to the keyboard port on the back of your computer. Make sure that no keys are stuck. Verify that the keyboard works by trying it on another computer, then try another keyboard on your Insignia computer. If the keyboard is bad, you'll need to replace it.

Q. Why doesn't my mouse work?
A. Check to make sure that the mouse cable is connected to the mouse port on the back of your computer. If you're using the Insignia mouse, remove the ball and clean the mouse. Check your mouse on another computer to verify that it's working. If not, replace the mouse.

Q. Why isn't my monitor working?
A. Check to make sure that the monitor's power switch is turned on, and that the power cord is connected to the monitor and plugged into a working AC wall outlet or surge protector. Make sure the monitor cable is securely connected to the monitor port on the back of your computer. If both cables are connected and the monitor still doesn't work, refer to the monitor instructions.

Q. Why doesn't my Floppy Disk Drive work?
A. Check to see that the floppy diskette is correctly inserted in the drive, and is not damaged, unformatted, or write-protected. Make sure that Windows XP recognizes the Floppy Disk Drive. Click "Start," then "My Computer" and look for the Floppy Drive (usually drive A). If you don't see the drive, perform a full system scan using anti-virus software. Viruses can sometimes prevent your computer from seeing the drive. Try inserting a Floppy Disk that you know works into the drive. If it doesn't work, the drive may be defective. If you are uncomfortable with inserting the disk into the drive, or if this didn't fix the issue, see your Best Buy Geek Squad agent for replacement.

Q. My Combo Drive isn't working. Why?
A. The CD may be inserted upside down. If the drive is vibrating, make sure the CD or DVD is properly sitting in the tray. Eject the CD or DVD and reinsert it with the disk centered in the tray. Try using another CD or DVD you know works in another computer. If you're playing an audio CD, check the speaker volume controls on the speakers or in Windows. Make sure your speakers are connected to the speaker port on the back of your computer. Dirty, scratched or damaged disks will not work properly. Clean or replace the disk. Check to make sure that Windows recognizes the Disk Drive. Click "Start," then "My Computer" and look for the Drive. If Windows does not see the drive, use anti-virus software and conduct a full system scan. Viruses can sometimes prevent Windows from seeing drives. Finally, make sure that the CD or DVD works by trying it in another computer. If it works there, you may have a defective drive.

Q. Why can't I hear sound from my speakers?
A. Make sure that your speakers are plugged in. Make sure that the power is connected and the speakers turned on. Also make sure that the volume control is turned up. The master volume control found in Windows might also be turned down, or set to "mute."

Q. My Hard Disk Drive isn't working properly. What's wrong?
A. You may have fragmented or corrupted files. Run "Check Disk" by clicking "Start," then "My Computer." Locate the Hard Disk Drive and right click it. Then click "Properties," and under the Tools tab, find "Error-Checking" and click "Check Now." Click "Start." Windows will conduct a scan of your Hard Disk Drive. Follow the steps that Windows guides you through.

Q. Why doesn't my e-mail and Internet work?
A. Check with your Internet service provider (ISP) via its telephone support service.

Q. What should I do if my computer freezes up and stops working?
A. If your computer locks up and stops working, try to turn it off by clicking "Start," and "Shut Down." If that doesn't work, turn it off by pressing and holding the power button on the front of the computer. Wait five seconds after the computer turns off and press the power button again to restart it.

Q. One of my software programs always locks up my computer. Why?
A. If Insignia provided the software, you may have to restore your computer - see page 17. If you installed the software after your computer purchase, please contact the software publisher for further assistance. Refer to the software publisher's documentation, or visit the software publisher's website and follow the recommended steps.

Q. I've added a peripheral and it's not working...
A. Refer to the peripheral manufacturer's documentation that came with the hardware, or visit the peripheral manufacturer's website and follow the recommended steps.

Q. I've lost some of the files on my Hard Disk Drive. What should I do?
A. To prevent loss of important files, data, photos, and video, make file back-ups using Windows XP and your CD/RW on a regular basis. This represents the most cost-effective insurance you can get to prevent loss of data. Contact the Geek Squad at Best Buy for assistance. Sometimes lost data can be recovered. Go to a local Best Buy store, or visit Bestbuy.com, choose a hardware recovery software package, and run the application.N-900328