Q. Why doesn't my computer turn on?
A. If the two small lights on the front panel are not on, it's probably because power isn't getting to the computer. Check to see if the power switch on the back of the computer just below the AC power cord port is turned on. Also make sure the power cord is plugged into a working AC wall outlet or surge protector. A faulty wall outlet or a sudden power failure could also have caused a power failure. If you've experienced a power failure, unplug your AC power cord, wait 10 seconds, reconnect the power cord, and press the power button.

Q. Why isn't my keyboard working?
A. Check to ensure that the keyboard cable is connected to the keyboard port on the back of your computer. Make sure that no keys are stuck. Verify that the keyboard works by trying it on another computer, then try another keyboard on your Insignia computer. If the keyboard is bad, you'll need to replace it.

Q. Why doesn't my mouse work?
A. Check to make sure that the mouse cable is connected to the mouse port on the back of your computer. If you're using the Insignia mouse, remove the ball and clean the mouse. Check your mouse on another computer to verify that it's working. If not, replace the mouse.

Q. Why isn't my monitor working?
A. Check to make sure that the monitor's power switch is turned on, and that the power cord is connected to the monitor and plugged into a working AC wall outlet or surge protector. Make sure the monitor cable is securely connected to the monitor port on the back of your computer. If both cables are connected and the monitor still doesn't work, refer to the monitor instructions.

Q. My CD or DVD Drive isn't working. Why?
A. The CD may be inserted upside down. If the drive is vibrating, make sure the CD or DVD is properly sitting in the tray. Eject the CD or DVD and reinsert it with the disk centered in the tray. Try using another CD or DVD you know works in another computer. If you're playing an audio CD, check the speaker volume controls on the speakers or in Windows. Make sure your speakers are connected to the speaker port on the back of your computer. Dirty, scratched or damaged disks will not work properly. Clean or replace the disk. Check to make sure that Windows recognizes the Disk Drive. Click "Start," then "My Computer" and look for the Drive. If Windows does not see the drive, use anti-virus software and conduct a full system scan. Viruses can sometimes prevent Windows from seeing drives. Finally, make sure that the CD or DVD works by trying it in another computer. If it works there, you may have a defective drive.

Q. Why can't I hear sound from my speakers?
A. Make sure that your speakers are plugged in. Make sure that the power is connected and the speakers turned on. Also make sure that the volume control is turned up. The master volume control found in Windows might also be turned down, or set to "mute."

Q. My Hard Disk Drive isn't working properly. What's wrong?
A. You may have fragmented or corrupted files. Run "Check Disk" by clicking "Start," then "My Computer." Locate the Hard Disk Drive and right click it. Then click "Properties," and under the Tools tab, find "Error-Checking" and click "Check Now." Click "Start." Windows will conduct a scan of your Hard Disk Drive. Follow the steps that Windows guides you through.

Q. Why doesn't my e-mail and Internet work?
A. Check with your Internet service provider (ISP) via its telephone support service.

Q. What should I do if my computer freezes up and stops working?
A. If your computer locks up and stops working, try to turn it off by clicking "Start," and "Shut Down." If that doesn't work, turn it off by pressing and holding the power button on the front of the computer. Wait five seconds after the computer turns off and press the power button again to restart it.

Q. One of my software programs always locks up my computer. Why?
A. If Insignia provided the software, you may have to restore your computer - see page 17. If you installed the software after your computer purchase, please contact the software publisher for further assistance. Refer to the software publisher's documentation, or visit the software publisher's website and follow the recommended steps.

Q. I've added a peripheral and it's not working...
A. Refer to the peripheral manufacturer's documentation that came with the hardware, or visit the peripheral manufacturer's website and follow the recommended steps.

Q. I've lost some of the files on my Hard Disk Drive. What should I do?
A. To prevent loss of important files, data, photos, and video, make file back-ups using Windows XP and your CD/RW on a regular basis. This represents the most cost-effective insurance you can get to prevent loss of data. Contact the Geek Squad at Best Buy for assistance. Sometimes lost data can be recovered. Go to a local Best Buy store, or visit Bestbuy.com, choose a hardware recovery software package, and run the application.

Q. My media card reader is disabled. What should I do?
A. The reader operates similarly to external USB devices connected to your PC. However, because it is an internal device, to remove inserted media cards, never use the Windows "Safely Remove Hardware" function found as an icon in the system tray at the bottom right hand side of your screen. Using this application will disable the function of the entire media reader, not just the inserted card. Instead, to remove safely remove the media cards from the reader, ensure all data transfer activity is complete. Then close the open window for the media card and simply pull out the card. If the reader becomes disabled by the "Safely Remove Hardware" application, you must restart the computer to make the drive functional again.

Q: My Smart Media card can go into the slot either with the gold contacts facing up or down. Which way is correct?
A: For the Smart Media slot on your Media Card Reader, you should always insert this media with the gold contacts facing down. Do not use the “Safely Remove Hardware” icon in the systray [system tray].

Q. Why should I ignore the “Safely Remove Hardware” message when removing Smart Media cards?
A. The Media Card Reader operates similarly to an external USB device connected to your PC. Using the “Safely Remove Hardware” function will cause the system to think you are removing the Media Card Reader, and not just the inserted card, and disable the function of the Media Card Reader. To safely remove the media cards from the reader, ensure all data transfer activity is complete, then close the window for the media card, and pull out the card. Should the reader become disabled by the “Safely Remove Hardware” application, restart the computer to make the Media Card Reader functional again. To ensure your data has been correctly written to your drive, follow the steps below before removing the Media:

1. Open My Computer and right click on the drive letter with the Media inserted.
2. Select “Eject” from the menu.
3. Remove the media.

Q: I can’t boot to a bootable flash memory card.
A: Your system is set up to boot to the Media Card Reader last in the boot order. To boot to the Media Card Reader, you should install the flash memory and reboot your system. During the boot, you should press the F10 key and select the IOI MediaBay and press Enter. This will allow you to boot to the media card.

Q: When I plug in my flash media, the “What do you want to do” window does not open up.
A: In order to view the content of the flash media you inserted, you may need browse the drive by using My Computer. To do this, you should click on Start, My Computer and then click on the drive that has the media in it. This will open the window for that drive.